Provider Terms

These Provider Terms are entered into between the professional provider accepting them (the "provider") and FindTastings ApS, a Danish private limited company with its registered office in Denmark ("FindTastings", "we", "us").

FindTastings ApS, a Danish private limited company (ApS) established in Denmark.

These terms govern the provider's use of the FindTastings marketplace to list, sell and deliver food, drink and hospitality experiences ("experiences") to guests, and apply in addition to the general FindTastings Terms, the Privacy Policy and the Cancellation Policy.

FindTastings operates a marketplace that lists the provider's experiences, takes booking requests from guests and passes them to the provider. FindTastings is not a party to the contract for the experience itself: that contract is between the provider and the guest.

FindTastings does not host, prepare, serve or supply any food, drink or activity, and does not employ the provider's staff. Where payments are enabled, FindTastings or its payment processor collects guest payment as a limited payment collection agent for the provider and remits the provider's share as described in these terms.

Only a lawfully registered business able to offer the experiences it lists may become a provider. FindTastings may request evidence of business registration, licences, permits, food-safety registration and insurance before or after approval.

FindTastings may decline an application, pause a listing, or require further verification at any time where evidence is missing, inconsistent or has expired.

The person accepting these terms confirms they are authorised to bind the provider business and that the information supplied about the business is accurate and current.

The provider is responsible for every person it authorises to access its FindTastings account, including staff and managers, and for keeping login credentials confidential. Actions taken through the account are treated as the provider's own.

The provider must comply with all laws applicable to its business and to each experience, including licensing, alcohol law and age verification, food safety and allergen disclosure, health and safety, employment law, and consumer protection law in the place where the experience is delivered.

The provider must hold and maintain every licence, permit and registration required for its activity, including any licence required to serve or sell alcohol, and must be able to produce evidence of these on reasonable request.

The provider must keep its listing text, photographs, prices, group sizes, ingredients and allergen information accurate, current and not misleading.

The provider keeps ownership of the content it uploads and confirms it has every right needed to publish that content on the marketplace.

The provider must keep its published availability and capacity accurate and must not advertise availability, dates or group sizes it cannot honour.

Where the provider needs to reduce or close availability, it must update its calendar promptly to avoid new bookings it cannot deliver.

A provider may choose "instant confirmation", where a booking confirms automatically once every safety and payment check passes, or "request to book", where the provider accepts or declines each request itself.

Under request to book, the provider must respond within a chosen response window of between 1 and 72 hours (24 hours is recommended). A request that is not answered within the window lapses and is treated as declined.

The provider sets its own listed price per guest, inclusive of any tax the provider is required to charge. FindTastings does not set or approve the provider's prices, other than requiring them to be accurate, current and consistent with the experience described.

FindTastings charges commission of 10% of the price the provider sets. The provider normally receives 90% of its listed price for each confirmed booking. Commission is calculated on the provider's listed price, not on any separate guest service fee.

Guests may also be charged a separate FindTastings service fee, currently 6% of the booking value. That fee belongs to FindTastings, is shown separately to the guest, and does not reduce the provider's payout.

The commission rate applying to a specific booking is the rate recorded in that booking's financial record at the time the booking was created, and does not change retroactively if the general rate later changes.

Where online payments are enabled, FindTastings collects guest payment through a regulated payment provider and intends to initiate the provider's payout within the target period shown in the provider's account, which may be extended for verification, refunds, disputes, complaints, banking delays or legal and compliance checks.

Until payments are enabled for a booking, no funds are collected, held or transferred through FindTastings, and any amount shown is an estimate only.

Unless the listing states a different policy, a guest may cancel free of charge until 48 hours before the experience starts. Cancellations made after that point are governed by the Cancellation Policy and the terms shown on the listing at the time of booking.

The provider must honour every confirmed booking or cancel it in good time and for a genuine operational reason, telling the guest and FindTastings as soon as possible.

The provider must not change the material terms of a confirmed booking (date, time, content or price) without the guest's agreement. Repeated provider cancellations, late changes or no-shows may lead to restriction, suspension or removal under section 22.

The provider is solely responsible for delivering each confirmed experience as described, and for the safety of guests and staff at the venue, including risk assessment, equipment, transport it offers, and responsible service of alcohol.

The provider must hold business and public liability insurance appropriate to its activity, jurisdiction and guest numbers and must provide evidence on reasonable request.

Guest details are shared with the provider only to the extent needed to deliver the booked experience. The provider must handle that personal data lawfully, keep it secure, use it only for the booking it relates to, and must not use it for unrelated marketing without a valid legal basis or sell or share it with third parties.

The provider must communicate with guests professionally and must not attempt to move a booking off-platform once a request has been made through FindTastings, except as permitted by section 18.

Guests may publish reviews of completed experiences. The provider must not offer inducements for reviews, write or commission reviews of its own experiences, or attempt to remove or suppress honest reviews other than through the FindTastings reporting process for content that breaches guidelines.

Search ranking and promotional visibility reflect factors such as guest ratings, response time, cancellation rate, completeness of the listing and availability, and may change as FindTastings improves the marketplace. No provider is guaranteed a particular position or level of visibility.

This agreement is non-exclusive: the provider may sell the same or similar experiences through other channels. The provider must not, however, encourage a guest introduced through FindTastings to complete that specific booking, or a repeat of it, off-platform in order to avoid commission.

The provider is responsible for determining, charging, reporting and paying its own taxes, including VAT, and for issuing any invoice a guest is entitled to. FindTastings does not give tax advice.

Where required by EU Council Directive (EU) 2021/514 ("DAC7") or equivalent local law, FindTastings will collect the information needed about the provider and its transactions and report it to the relevant tax authority. The provider must supply accurate identification, address and tax information on request and keep it current, and FindTastings may restrict a listing if required information is missing.

FindTastings gives the provider access to the booking, guest-contact and performance data needed to run its business on the marketplace, through the provider portal and any export tools FindTastings makes available. Access may be limited to what is proportionate for the provider's role and account status.

The provider keeps ownership of its own text, photographs and other content and grants FindTastings a non-exclusive, royalty-free licence to host, display, reproduce and promote that content in connection with the marketplace, including in marketing.

The FindTastings name, logo and platform remain the property of FindTastings, and nothing here grants the provider any right to use them beyond identifying itself as a FindTastings provider.

FindTastings may restrict, pause or remove a listing, or suspend an account, immediately and without prior notice where there is a risk to guest safety, a legal or licensing problem, suspected fraud, a serious or repeated breach of these terms, or a legal or regulatory requirement to do so.

Where the risk allows, FindTastings will explain the reason and, where appropriate, a path to reinstatement. Confirmed bookings made before restriction must still be honoured or properly cancelled under section 13.

The provider may close its account and end this agreement at any time by giving FindTastings reasonable notice and honouring or properly cancelling any confirmed bookings that remain. Ending the agreement does not affect obligations that by their nature survive, including sections on liability, indemnity, data and governing law.

FindTastings may publish a new version of these terms. Providers are told about material commercial changes in advance, and a new version that materially changes commercial conditions requires the provider to accept it again before new experiences can be published or new payouts made.

A version already accepted for an existing booking is never silently replaced: that booking continues to be governed by the terms in force, and recorded, at the time it was created.

Complaints about the marketplace relationship should first be sent to support@findtastings.com. FindTastings will acknowledge and try to resolve a complaint in good faith before either party escalates it formally.

Where a complaint cannot be resolved directly, either party may refer it to an independent mediator before starting court proceedings, without prejudice to either party's right to go to court.

FindTastings aims to keep the marketplace available but does not guarantee uninterrupted access. Planned maintenance, technical failure or circumstances beyond FindTastings' control may make the platform temporarily unavailable, and FindTastings is not liable for losses caused solely by such unavailability, without prejudice to liability that cannot lawfully be excluded.

Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, fraud, or any liability that mandatory applicable law says cannot be excluded.

Subject to that, FindTastings' aggregate liability to the provider arising out of or in connection with these terms is limited to the commission FindTastings received on the bookings giving rise to the claim in the twelve months before it arose.

Neither party is liable for a failure or delay caused by circumstances beyond its reasonable control, including natural disaster, war, civil unrest, epidemic, governmental action or failure of essential utilities or networks, provided the affected party notifies the other promptly and takes reasonable steps to mitigate the impact.

These Provider Terms and any dispute arising from or connected with them are governed by The laws of Denmark.

The parties submit to the exclusive jurisdiction of The competent courts of Denmark at the place of FindTastings ApS's registered office, without prejudice to any mandatory consumer or local-law protection the provider may be entitled to that cannot be excluded by agreement.

Questions about these Provider Terms can be sent to support@findtastings.com.

Fallback contact: support@findtastings.com.